Online Health Centre

Online consultations with a veterinarian available during surgery opening hours

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"King's Road Now Offers Pet Care from the Comfort of Your Own Home"

Televetmed has arrived in Sunderland!

We are here for you, COVID-19 will not stop us helping our patients!

Our mission at King's Road Veterinary Practice is to understand your pet needs and provide accurate guidance and advice. We can help you with numerous concerns, from puppy and kitten advice to behavioural and dietary consults to end of life discussions. We can also assist with determining the urgency of a situation and deciding whether your pet requires immediate care or alternatively provide some management at home.

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"Meet with a King's Road Veterinarian via Message, Phone, or Video using your smartphone"

Book a Consultation

Book a one-one-session via video, phone, and message with a Veterinarian to handle your needs.

Chat with a Vet from 830am to 615pm Mon-Fri and 900am to 1215pm Sat £20

Message Communication

  • Have an in-depth conversation with a Veterinarian via the messaging system within our platform. Our vet will reply to your messages that same day.
  • Enter a description of your pet's problem and questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos (especially useful if your pet is limping), pictures, or documents for our professional to review.
  • The message service is available Monday to Friday 830am to 615pm and Saturday 830am to 1215pm. Your card will not be charged until you receive a reply from our vet.
  • Requirements: Any device using Chrome, Firefox, or Safari. Do not use Internet Explorer.
Call with a Veterinarian £25

Phone Communication

  • 15 minute phone conversation with a Veterinarian. We call the number you provide.
  • Enter a description of your pet's problem and questions that you'd like to discuss within the phone consultation.
  • Attach any supporting videos (especially useful if your pet has a limp), pictures, or documents for our professional to review.
  • Your card will not be charged until you have spoken to our vet.
  • Requirements: Any device using Chrome, Firefox, or Safari. An actual phone is required. Do not use Internet Explorer.
Video Call with a Veterinarian £35

Video Communication

  • 15 minute video conversation with a Veterinarian. The video consultation is done within our platform, no downloads needed.
  • Enter a description of your pet's problem and questions that you'd like to discuss within the video consultation.
  • Attach any supporting videos (especially useful if your pet is lame), pictures, or documents for our professional to review.
  • Your card will not be charged until you have spoken to our vet.
  • Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.

About Kings Road Veterinary Practice

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We are a caring veterinary practice based in Sunderland with a skilled team of Veterinary Nurses, Veterinary Surgeons and support staff led by practice owner and Head Veterinary Surgeon Wendy Rowntree. The practice was founded in 2012 when our team consisted of three members of staff, since then we have grown as a practice from strength to strength – expanding our client base and the services we offer.

We aim to offer top quality care for your pets in a friendly, caring environment. Animal welfare and client satisfaction are our priorities, this is why we have become an integral part of our local community and also provide care to pets from several of Sunderland’s animal charities.

How Our Platform Works

It's extremely easy to use our consulting platform. Follow the simple steps below!

Sign-Up

Get started with our platform by clicking the ‘Register’ button in the top right corner. There is no fee to sign-up!

Schedule Appointment

Once in the application, select your preferred communication channel (video, phone, or message) and select an available time slot. For messages, a time slot is not needed and our experts typically respond in 24 hours.

Communicate with your Vet

Our unique communication system provides a high quality video chat with a Vet within the browser on your phone or desktop, no app install required! If you don`t have camera, our experts will call you on the phone!

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Some more Staff Pets!

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Patient Gallery

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Patient Gallery

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Staff Pets

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